| CleverTV Ltd - Gambling Policy |
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As a result of the Gambling Act 2005, pay-to-play fantasy games are formally considered a form of gambling. CleverTV Ltd is determined to endorse a responsible attitude towards gambling amongst the customers who play our games. We are determined to promote the awareness of problem gambling and improve prevention, intervention and treatment. This gambling policy sets out its commitment to ensuring we fully comply with our obligations to protect our customers and ensure that CleverTV Ltd games are compliant. We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our games, whilst remaining fully aware of the social and financial harms associated with problem gambling. For some people gambling can cause a problem. We try to help and support those who are vulnerable. In order to assist our players in gambling responsibly we will provide the following features on our site. Account deactivation tools Links to GamCare and other help organisations Self help and awareness information Information and tools to protect underage access Playing Responsibly CleverTV Ltd would like you to enjoy your fantasy game experience. We therefore recommend that you: Play the games for fun. Buy teams within your own personal budget. Keep login details safe. Staying in control Whilst the majority of our customers play the games within their means for some it can be more difficult. In order to maintain control of your gambling habits please bear in mind the following points: Gambling should be done in moderation and undertaken as a form of leisure not as a genuine way of making money Avoid chasing losses Only gamble when you can cover the losses Keep track of the time and monitor the amount of money you spend If you need to talk to someone about problem gambling then contact GamCare, Gamblers Anonymous or GambleAware. Contact details for these organisations can be found in the relevant section below. Do you have a problem? If you are concerned that gambling has had a negative impact on yours or someone else's life then the following questions may help you find out. Does gambling prevent you from attending work, college or school? Do you gamble to pass time? Do you gamble until you lose all your money? Have you ever lied to cover up the amount of money and time you spend gambling? Have you lied, stolen or borrowed to maintain betting habits? Are you reluctant to spend gambling money on anything else? Have you lost interest in family, friends and other hobbies? After losing, do you feel you have to try and win back those losses as soon as possible? Do arguments, frustrations or disappointments make you want to gamble? Does gambling make you depressed or even suicidal? To speak to someone about this, please contact the help organisations listed below. Deactivation If, at any stage, you become concerned about your playing behaviour, you can request to have your account deactivated. Your account will remain deactivated for at least six months. Once this time period ends, you can reapply for membership but we will not approach you. Deactivation can be extended for another six-month exclusion period up to a maximum of five years. During this period of deactivation we will block your user account. Any new accounts you might attempt to open during the deactivation period will also be blocked as soon as detected. In addition, we will take all reasonable measures to ensure you do not receive any promotional material from us during this time. You may call our Helpdesk Team to re-activate your account once the deactivation period has ended and there will then be a 24 hour cooling off period before you are allowed to resume playing. We reserve the right at our own sole discretion to withhold all deposited and related monies in relation to such accounts. You can request a deactivation period by calling our Helpdesk Team on 0870 487 0183 or send an e-mail to help@clever.tv. We will then deactivate your account and you will not be able to log on until the period of exclusion is up. If you are unsure about requesting deactivation, ask yourself the four questions below: Is playing fantasy games interfering with your work or other responsibilities? Are you trying to make up for prior gambling losses? Are you recovering from an addictive disorder? Do you gamble under the influence of alcohol or other influences? If your answer is yes to at least one of them, we recommend that you request deactivation and seek professional help. Underage Entrants CleverTV Ltd pay to enter games are only open to entrants aged 18 or over at time of registration and it is illegal for anyone under the age of 18 to register. We take our responsibilities in this regard very seriously. If anyone under the age of 18 is found to have entered any game, their user account will be closed with immediate effect and all winnings will be forfeited. We reserve the right to verify the age of any winners and do not pay out unless the entrant is over 18. We also reserve the right to deactivate accounts whilst we confirm details to our satisfaction. Winnings are only paid out by cheque and in the name of the winner. Shared Computers If you share your computer with friends or family who are under the legal age to register or bet with our site we recommend that you use NetNanny (www.netnanny.com) or Cyberpatrol (www.cyberpatrol.com). Help If you are concerned that you have or are developing a gambling problem you can obtain help through a number of confidential organisations. We fully endorse the work of these organisations who offer professional advice. For further information and advice on problem gambling, please visit/contact: GambleAware - www.gambleaware.co.uk - Tel. 0845 6000 133 GamCare - www.gamcare.org.uk - Tel. 0800 5400 133 Gamblers Anonymous - www.gamblersanonymous.org.uk - Tel. 020 7384 3040 CleverTV Ltd are licensed and regulated by the Gambling Commission (Great Britain), License No. 000-003314-R-104044-001 |